Returns and Refunds
We’d like you to be happy with everything you buy from Boca Living as we are committed to selling only high-quality products, but we understand there may be a time when you need to exchange or return something you’ve bought. That’s not a problem.
Once dispatched, if you have ordered the wrong item by mistake, we also allow you 14 days from the day following your delivery to let us know if you want to return your product(s) so long as they are unused.
Please be aware if you do change your order, there are some limitations to this. We are unable to accept back assembled products. The product needs to be dismantled and packaged in a way that it can be returned.
Please note: You are responsible for the cost of returning unwanted/cancelled items to us, and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.
Is your item faulty or damaged
Boca Living has a legal obligation to sell goods to you in accordance with the contract we have agreed with you. We do our best to make sure that your delivery arrives on time, and undamaged. If it doesn’t please contact us on 0234 212092, and we will help resolve your issue. Our partner factories work to the highest regulated standards, and its very rare to see a faulty product due to a manufacturing fault. Please contact us straight away, so that we can resolve the issue for you. If the products we supply do not comply with the contract, you have the following rights in addition to your legal rights. Within 30 days of receipt of the goods you will be offered the choice of spare parts, with no questions asked or a full refund.
From 30 days after the receipt of the goods until 12 months, we will still offer spare parts with no questions asked. If this does not work, then we will offer a new product, refund or partial refund.
After the first 12 months from receipt of the goods you may be offered a partial refund, depending on the product and usage. Again, we will still offer spare parts with no questions asked.
Where possible, damaged in transit should be notified within 48 hours of receipt of the goods, by contacting the customer service helpline on 0234 212092.
Charges for returns
If you change your mind and wish to return your item, you will need to pay for the cost of return. Of course, if the item you receive is damaged or faulty, we will cover the cost of return.
Unfortunately, none of our items can be returned by standard post.
We offer a courier service to assist you with returning unwanted items, and this will be deducted from your refund. If you would like us to arrange a courier collection, please let us know, and we can advise you of the cost.
Receiving your refund
If you change your mind and wish to return your item, you will need to pay for the cost of return. Of course, if the item you receive is damaged or faulty, we will cover the cost of return.
Unfortunately, none of our items can be returned by standard post.
We offer a courier service to assist you with returning unwanted items, and this will be deducted from your refund. If you would like us to arrange a courier collection, please let us know, and we can advise you of the cost.
We’d like you to be happy with everything you buy from Boca Living.
FREE Delivery - Order before 3pm for same-day dispatch!*
Monday to Friday. Some UK postcode exemptions apply
About Boca Living
Boca Living was established with the customer in mind. The team at Boca Living is made up of passionate people with extensive experience in furniture manufacturing and retailing, marketing, IT, finance and logistics. The modern world is changing how people shop for furniture, and we recognise this at Boca Living.
How we work
By using our experience as a team and working directly with the manufactures, we have been able to offer a solution for the customers who choose to shop from the comfort of their own home. With access to our stunning collections, and product information, you can make an informed purchasing decision on the latest designs, with the confidence that they are sourced directly from our partner factories.
All our products are available from our UK Warehouse for delivery the very next working day. It’s quite simple, you choose the product that you want, and we deliver it to you the next working day. Our UK customer service team will always be on hand to assist you in any way, from offering advice on products to any after sales queries you may have. We pride ourselves on that personal touch and going that extra mile for our customers.
Our base
Boca Living
Interchange Park 3 Keel Close
Portsmouth PO3 5QD
United Kingdom
Indoor Furniture Group Limited t/a Boca Living
Company reg. 8200008.
VAT reg. GB143304646.
Registered office, 3 Keel Close,
Interchange Park,
Portsmouth,
Hampshire PO3 5QD