Boca Living

FAQ

What is Boca Living's delivery policy?

Under normal circumstances, we would offer a next-day delivery on all of our orders, big or small.

HOWEVER please be aware that we are currently experiencing delays with our couriers and are unable to guarantee our normal next-day delivery service at this time. This is a result of a nationwide courier staff shortage due to the pandemic, combined with an increased volume of orders from Boca Living.


We are still dispatching your orders the SAME DAY they're placed, right up until 3pm Monday to Friday. Rest assured, we are working hard to resume our next-day deliveries as soon as possible.


Thank you for your patience!


Dispatch times

- Order by 3pm (Monday – Friday) and we will dispatch your order the SAME DAY

- Order on Friday after 3pm and we will dispatch your order first thing Monday morning

- All orders placed on the weekend will be dispatched on Monday

 

Please be aware that charges and timings will vary for delivery to Northern Ireland, the Isles of Scilly, Orkney, Shetland and other Scottish islands with deliveries taking up to 8 days for outlying areas. The actual cost for delivery will be displayed during checkout once you have entered your post code.

 

We dispatch our items from Monday to Friday using the following delivery partners: XDP, UK Mail, DHL, UPS and Palletways.

 

Delivery locations and exceptions

We ship to all areas of the UK. For outlying areas, we will try to deliver in the timescales above, but there may be some occasions when there might be a delay. In these circumstances we will contact you to let you always know and keep you updated.

 

Requirements to sign for delivery

All our items will require a signature, please ensure you are available to sign for your order when it is delivered.

 

We cannot stress enough how important it is to check your order on delivery.

 

Upon delivery (and whilst the driver is still there) we recommend you give your product(s) a thorough all round check as any damage needs to be reported immediately. Once a signature has been recorded by the delivery provider, damage stated afterwards is not covered by insurance.

 

It is also in your benefit to report things on delivery as it can be more expensive to return large items with the need for correct packaging. If you no longer have the original packaging, or it has been rendered unusable, it is your responsibility to obtain the relevant packaging material required for safe transport of the goods.

 

Missed delivery

If we try to deliver and you are not available our courier will leave a calling card to advise you about what to do next. This will detail how many further attempts we will made before the items are returned to us. You may be able to collect from your local depot if this is more convenient. If you would like us to help rearrange your delivery, please let us know.

 

What if my items are out of stock?

If the item you ordered is out of stock, you will be advised on the estimated in-stock date in your Order Confirmation email. When your item is back in stock, you will receive a Dispatch Confirmation email notifying you of the dispatch of your order.

Please note that we only deliver full orders: If your order contains multiple items, and one or more of them is out of stock, we will deliver your order in full when all items are back in stock. You will be advised of this in your Order Confirmation email.


Do you match other retailer's prices?

If you think you have found the same product at a better price from another retailer, we will happily match it! It’s easy: All you need to do is contact our customer service team at info@boca-living.com or call 0234 212092. Provide us with the product name and product code of the item you want to price-match, these can be found directly next to the product images on all Boca Living product pages. We also require the link to the retailer's page where you saw the same item cheaper.

 

To match the price, the following conditions must be met:

- Product has to be exactly the same product (SKU / product code)
- Product has to be available to order online.
- Product has to be in stock and available for national delivery.
- Product has to be available to deliver to your postcode from the retailer.
- The price being matched has to include all delivery costs and surcharges.
- Product has to be brand new.
- Price being matched has to be a genuine price and not an error.


Please note that the Price Match discount can't be used together with any other discount code.

 

What if I change my mind on an order - what's the return / cancellation policy?

We’d like you to be happy with everything you buy from Boca Living as we are committed to selling only high-quality products, but we understand there may be a time when you need to exchange or return something you’ve bought. That’s not a problem.

 

If you change your mind your mind after placing your order you are still able to make a cancellation, regardless of the reason, without any fee before the item is dispatched. Please bear in mind though that we aim to dispatch your order the same day.

 

Once dispatched, if you have ordered the wrong item by mistake or simply changed your mind, we also allow you 14 days from the day following your delivery to let us know if you want to return your product(s) so long as they are unused.

 

Please be aware if you do change your mind, there are some limitations to this. We are unable to accept back assembled products. The product needs to be dismantled and packaged in a way that it can be returned.

 

Please note: You are responsible for the cost of returning unwanted/cancelled items to us, and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.

 

Is your item faulty or damaged

Boca Living has a legal obligation to sell goods to you in accordance with the contract we have agreed with you. We do our best to make sure that your delivery arrives on time, and undamaged. If it doesn’t please contact us on 0234 212092 or email info@boca-living.com, and we will help resolve your issue. Our partner factories work to the highest regulated standards, and its very rare to see a faulty product due to a manufacturing fault. Please contact us straight away, so that we can resolve the issue for you.

 

If the products we supply do not comply with the contract, you have the following rights in addition to your legal rights. Within 30 days of receipt of the goods you will be offered the choice of spare parts, with no questions asked or a full refund.

 

From 30 days after the receipt of the goods until 12 months, we will still offer spare parts with no questions asked. If this does not work, then we will offer a new product, refund or partial refund.

 

After the first 12 months from receipt of the goods you may be offered a partial refund, depending on the product and usage. Again, we will still offer spare parts with no questions asked.

 

Where possible, damaged in transit should be notified within 48 hours of receipt of the goods, by contacting the customer service helpline on 0234 212092 or email info@boca-living.com.

 

Charges for returns

If you change your mind and wish to return your item, you will need to pay for the cost of return. Of course, if the item you receive is damaged or faulty, we will cover the cost of return.

 

Unfortunately, none of our items can be returned by standard post.

 

We offer a courier service to assist you with returning unwanted items, and this will be deducted from your refund. If you would like us to arrange a courier collection, please let us know, and we can advise you of the cost.

 

Receiving your refund

We'll refund your money to the same credit/debit card that you purchased your product with. Please allow 3-5 working days for the refund to show in your account.

 

What warranty does Boca Living provide?

Boca Living provides a full year's warranty on all products sold online. If there is something wrong with your item within 12 months of purchase, please contact our customer service team at info@boca-living.com Please describe the problem, and if possible supply photo’s showing the problem.

 

After the first 12 months from receipt of the goods you may be offered a partial refund, depending on the product and usage. Again, we will still offer spare parts with no questions asked.

 

Is shopping online with Boca Living secure?

Absolutely! Our entire site uses SSL encryption to ensure your total peace of mind when placing your order online. Boca Living's secure server software through the DIBS payment gateway encrypts your credit or debit card number, and converts it into bits of code that are then securely transmitted over the Internet.

 

We are so confident about the transaction security we offer on our site that we back every purchase with a security guarantee.In the extremely unlikely event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit or debit card, or may limit your liability to just £50.

 

If your bank or card issuer does hold you liable for any of the £50, Boca Living will cover the entire liability to you, up to the full £50. Boca Living will cover this liability only if the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at Boca Living while using the secure server.

 

How is my data used by Boca Living?

Our Privacy Policy and Cookie Policy pages disclose the full data privacy practices for Boca Living. They will notify you of the following:

 

- What personally identifiable information is collected from you through the website, how it is used.

- What choices are available to you regarding the use of your data.

- The security procedures in place to protect the misuse of your information.

- How you can correct any inaccuracies in the information.

Boca Living will never sell or share your data with third parties other than as required to fulfil your request (eg. to ship an order).

If you feel that we are not abiding by the privacy policy or have any questions at all in regards to your data, you should contact us immediately via telephone at 02394 212092 or via email info@boca-living.com